Chiltern IT Parts

After deciding to integrate existing finance and stock systems together to reduce on data rekeying and human error,Director Graham Nye went about a software selection process to see what systems were available that could tackle Chilterns integration problems.

‘We have full integration into the post code database so quotes and orders can be raised within seconds, from either retail or account customers, this enables us to work far more efficiently than we were previously and in turn increasing our transaction throughput’ - Tim Reading, Operations Director, Chiltern IT Parts, commented.

‘We contacted TES because of their experience in the distribution sector, specialising in low margin and high turnover companies, it was essential for us to pick a partner that could relate to our business issues’ - Graham added.

Dynamics-NAV was selected as it was highly amendable and could be adapted to Chiltern’s fast telesales environment.All critical sales data is bought through to the order cards so the salesperson can be proactive whilst dealing with the customers to maximise on any up sell opportunities.

Another unique area to the ISO accredited Chiltern business is its ability to deal with new or refurbished equipment, so any return processing system would have to be flexible enough to deal with hundreds of thousands of SKU’s and the functionality of a testing process was required to determine the cause of fault on the equipment, all of which is fully serial number tracked.This enables fast and efficient decisions when returns are processed so that faulty equipment can be sent straight back to the supplier.

‘I have full traceability on any serial number that’s ever been through our warehouse’ – Leon Haines, Warehouse manager added.‘If any issues arise with stock I know exactly what has happened and on what date’

For more information on Chiltern IT Parts limited and the opportunity to buy any HP, Compaq, or DEC equipment please visit www.ChilternITParts.com

Solution

Microsoft Dynamics-NAV Advanced Management Edition

Microsoft SQL Server 2005

 

‘It is important to be proactive as a consultant when implementing software, constantly thinking out of the box on ways in which to improve customers processes, a single click of the mouse may not be a lot to you and I, but to a telesales operator entering two hundred orders a day it could probably amount to a dozen orders or so’ – Andrew Lees, TES, quotes.

For more information about Total Enterprise Solutions or its products please contact us on 0845 257 1173 or enquiries@totalenterprisesolutions.co.uk

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