TES provide a complete business systems service

Total Enterprise Solutions (TES) provide a complete business systems service from initial consultancy and specification through to development, implementation and training. We back these with our comprehensive support and maintenance services.

Business Needs Analysis

‘Business Needs Analysis’ is the first stage of a business systems implementation project. The process involves our consultants spending time with a companies staff to fully explore the business processes and software requirements. The process enables us to make recommendations and advise on the available options. The analysis includes a definition of the functionality to be implemented, a project timeline, and a deployment strategy. The deployment strategy includes an initial production pilot and a high-level project plan with schedule and resource requirements. This analysis identifies any differences between the customer's specific requirements and standard features of the standard software products and describes any customisation to be done.

Project Management

TES have combined our many years experience of deploying business IT systems with established industry implementation methodologies the earn an enviable reputation for delivering solutions on time and on budget.

Design & Implementation

TES recognize the importance of understanding your business challenges in creating the best possible solution for you. To achieve the best results, our project team typically work on our site, liaising as much as possible with your staff during the design and implementation process.

Customisation & Upgrade

The TES technical teamuse the latest development technologies and quality standards to deliver bespoke customizations to our standard software packages. We also have a team dedicated to ensuring all our customers are aware of the latest upgrade options and new versions that might be released from our software suppliers.

Integration

Business systems never operate in isolation. A really successful business system is integrated with your other systems in a way that allows you to access your business information easily. Typical scenarios involve database integration with other business systems, or desktop integration with Mail Applications or Microsoft Office Applications, like Word and Excel. TES specialise in systems integration both at the back end and on the desktop.

Training

Effective training encourages and empowers staff to make the best of their software systems. TES provide both business and technical training and documentation. Clients can choose training courses onsite at their own offices or at one of our regional offices.

Support

All TES customers have an annual support contract. We carefully track all our support calls to ensure that you get responsive, effective answers to your queries. Where appropriate we advise customers to have a dial-in connection allowing our support staff to check problems and provide solutions directly.

Maintenance

Maintenance is key to the ongoing success of your business system. In addition to technology upgrades, we provide an effective maintenance service to clients. If you need a new report, or need to adjust a screen to work better or even add a new business module, we will work with you to make it happen. Larger developments tend to follow a more formal design and implementation process whereas smaller additions and reporting requirements can often be implemented within a few days.

For more information about Total Enterprise Solutions or its products please contact us on 0845 257 1173 or enquiries@totalenterprisesolutions.co.uk

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