1.Are they aligned to your values?
Choosing the right partner is vital to maximizing your investment in your ERP system. Ensuring the provider is aligned to your values and business goals will insure your maximum return. A partner that fully understands your needs will enhance the functionality and performance of Microsoft Dynamics NAV. They should also boast a selective but appropriate add on collection you can implement as your business requires.
2. Do they have good digital health?
Every day we read about hackers, data leaks, or information loss. Choosing a partner who is security conscious, and digitally secure is vital to protect your business and customers. We have become ISO 27001 certified to evidence we continually strive to improve our data security, review and address threats. This not only protects our business but also our customers can rest assured we are doing all we can to be secure.
3.Will they let you taste it?
Ensure you try before you buy. With the digital age Webinars are an easy, but intimate way to ensure you are buying exactly what you’re looking for in your ERP system, or an add on to enhance your system. Choose a provider who will really allow you to taste the software before you commit to a purchase. A software demonstration with a rep will also allow for a Q&A session with a NAV specialist who can really show you the capabilities to suit your business.
4. Ensure they scope it out
Perception is 90% of the truth. What you think you’re getting maybe far from the reality. We advise substantial scoping initially to ensure you’re getting what you need, in the time frame you need it, for the price you agreed. Avoid any nasty surprises at the end, systems that fall short, or great functionality you wish you’d had bespoke, by ensuring your partner scopes out your requirements thoroughly. At TES we pride ourselves on a crystal clear proposal so both parties are aligned with what we are going to achieve, and how we are going to do it.
5. Do they share the knowledge?
Knowledge is power, effective training and empowerment of users is vital. Using Microsoft Sure Start training guidelines, and following a curriculum based training program maximises the knowledge we imbed in your organisation. We empower key users on customer sites to ensure we leave behind, a strong confident network, which allows a smooth transition to your new ERP system and maximises it’s use. If there are any issues we use ServiceNow which is a transparent self-service portal to allow customers to see any cases that are open, any work in progress, or closed cases. Sharing this information both internally and with our customers allows everyone to be kept fully updated and current.
If you would like to discuss TES becoming your Microsoft Dynamics NAV provider please do not hesitate to contact us.