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Total Managed Services

essentials
Service Description Essentials
System Review

You will be eligible for one full system review per support year.

A TES consultant will do the following :

  • Spend one full day on site, they will meet with your key users and end users and review your use of Microsoft Dynamics NAV.
  • Review the current modules you use and consider other modules for future implementation.
  • Review your current selection of add-ons and consider add-ons you don’t use for future implementation.
1 Day per support year
Bank Days

Miscellaneous professional services days

Bank Day per support year
Small System Changes

As part of the managed service offering, all changes that are quoted under 2 hours will be completed at no cost.

The purpose of this service is to improve the level of service to our customers and deliver trivial changes quicker through our managed service.

All changes will be within regular service hours.

Subject to customer’s Change Management Process.

10 Changes per support year
New Starter Training

With our new starter training you will receive a 1-hour online session for your new staff.

This training session will focus on:

System Navigation – the user will be shown the basic navigation options and shown how to access the departments menu and how to search for application options.

Page Customisation – We will show how to customise the pages and show the user how to add and remove components.

How to filter – All the basic and advanced filter options will be shown and how to save these filtered lists to the home page to give the user a unique perspective to filtered data that is required on a day to day basis.

5 Sessions per support year
Virtual IT Director

This session will be with one of our Directors.

Spending 30 – 60 minutes on a chosen topic which could include:

  • Your NAV system usage
  • Functionality not yet implemented, e.g. Cashflow
  • Third Party Apps, e.g. Jet Reports, Continia Document Management and Expenses Management
  • NAV Future Road Map
Not included in Essentials
Get in touch

Total Managed Services

essentials (1)
 Service Description  Essentials  Advanced
System Review

You will be eligible for one full system review per support year.

A TES consultant will do the following:

  • Spend one full day on site, they will meet with your key users and end users and review your use of Microsoft Dynamics NAV.
  • Review the current modules you use and consider other modules for future implementation.
  • Review your current selection of add-ons and consider add-ons you don’t use for future implementation.
 1 Day per support year  1 Day per support year
Bank Days

Miscellaneous professional services days.

 1 Bank day per support year  2 Bank days per support year
Small System Changes

As part of the managed service offering, all changes that are quoted under 2 hours will be completed at no cost.

The purpose of this service is to improve the level of service to our customers and deliver trivial changes quicker through our managed service.

All changes will be within regular service hours.

Subject to customer’s Change Management Process.

 10 Changes per support year  Unlimited
New Starter Training

With our new starter training you will receive a 1-hour online session for your new staff.

This training session will focus on:

System Navigation – the user will be shown the basic navigation options and shown how to access the departments menu and how to search for application options.

Page Customisation – We will show how to customise the pages and show the user how to add and remove components.

How to filter – All the basic and advanced filter options will be shown and how to save these filtered lists to the home page to give the user a unique perspective to filtered data that is required on a day to day basis.

 5 Sessions per support year  Unlimited
Virtual IT Director

This session will be with one of our Directors.

Spending 30 – 60 minutes on a chosen topic which could include:

  • Your NAV system usage
  • Functionality not yet implemented, e.g. Cashflow
  • Third Party Apps, e.g. Jet Reports, Continia Document Management and Expenses Management
  • NAV Future Road Map
 Not included in Essentials  2 Sessions per support year
Get in touch

Key Benefits

support

Break Fix Support Desk

Our UK based service desk are dedicated to providing the best possible service desk experience.

mdNAV2

Multinational NAV Experience

Our diverse and qualified team have a broad range of experience across the globe. Chances are they are familiar with any projects you're looking to commence, or issues you need to overcome.

fimam

ACA Accredited Consultants

ACA accredited consultants who are experts in NAV. Bringing over a decade of business and industry experience.

familiar

Free Customer Day Invite

Following Directions EMEA we hold an annual Customer Day event. This is to ensure you are kept in the loop with all the new ehnancements coming to Microsoft Dynamics NAV.

Integration2

ServiceNow

We use market leading ITSM customer self service portal ServiceNow to manage all your cases. You can view them online or on a mobile device.

oper

Your Dedicated Account Manager

Dual customer contact points for both the service desk and overall account management ensures that we maintain a strong relationship through all our engagements.

Key Benefits

fimam

Break Fix Support Desk

Our UK based service desk are dedicated to providing the best possible service desk experience.

purchase

Multinational NAV Experience

Our diverse and qualified team have a broad range of experience across the globe. Chances are they are familiar with any projects you're looking to commence, or issues you need to over come. .

chainwhite

ACA Accredited Consultants

ACA accredited consultants who are experts in NAV. Brining over a decade of business and industry experience.

reporting

Free Customer Day Invite

Following Directions EMEA we hold an annual Customer Day event. This is to ensure you are kept in the loop with all the new ehnancements coming to Microsoft Dynamics NAV.

CRM

ServiceNow

We use market leading ITSM customer self service portal ServiceNow to manage all your cases. You can view them online or on a mobile device.

projmanwhite

Your Dedicated Account Manager

Dual customer contact points for both the service desk and overall account management ensures that we maintain a strong relationship through all our engagements.