TOTAL MANAGED SERVICES

You will be eligible for one full system review per support year.

A TES consultant will do the following :

• Spend one full day on site, they will meet with your key users and end users and review your use of Microsoft Dynamics NAV.
• Review the current modules you use and consider other modules for future implementation.
• Review your current selection of add-ons and consider add-ons you don’t use for future implementation.

Miscellaneous professional services days

As part of the managed service offering, all changes that are quoted under 2 hours will be completed at no cost.

The purpose of this service is to improve the level of service to our customers and deliver trivial changes quicker through our managed service.

All changes will be within regular service hours.

Subject to customer’s Change Management Process.

With our new starter training you will receive a 1-hour online session for your new staff.

This training session will focus on:

System Navigation – the user will be shown the basic navigation options and shown how to access the departments menu and how to search for application options.

Page Customisation – We will show how to customise the pages and show the user how to add and remove components.

How to filter – All the basic and advanced filter options will be shown and how to save these filtered lists to the home page to give the user a unique perspective to filtered data that is required on a day to day basis.

This session will be with one of our Directors.

Spending 30 – 60 minutes on a chosen topic which could include:

• Your NAV system usage
• Functionality not yet implemented, e.g. Cashflow
• Third Party Apps, e.g. Jet Reports, Continia Document Management and Expenses Management
• NAV Future Road Map

You will be eligible for one full system review per support year.

A TES consultant will do the following:

• Spend one full day on site, they will meet with your key users and end users and review your use of Microsoft Dynamics NAV.
• Review the current modules you use and consider other modules for future implementation.
• Review your current selection of add-ons and consider add-ons you don’t use for future implementation.

Miscellaneous professional services days.

As part of the managed service offering, all changes that are quoted under 2 hours will be completed at no cost.

The purpose of this service is to improve the level of service to our customers and deliver trivial changes quicker through our managed service.

All changes will be within regular service hours.

Subject to customer’s Change Management Process.

With our new starter training you will receive a 1-hour online session for your new staff.

This training session will focus on:

System Navigation – the user will be shown the basic navigation options and shown how to access the departments menu and how to search for application options.

Page Customisation – We will show how to customise the pages and show the user how to add and remove components.

How to filter – All the basic and advanced filter options will be shown and how to save these filtered lists to the home page to give the user a unique perspective to filtered data that is required on a day to day basis.

This session will be with one of our Directors.

Spending 30 – 60 minutes on a chosen topic which could include:

• Your NAV system usage
• Functionality not yet implemented, e.g. Cashflow
• Third Party Apps, e.g. Jet Reports, Continia Document Management and Expenses Management
• NAV Future Road Map