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Welcome to our May 2021 newsletter
Over the last twelve months we’ve seen how our customers have really embraced new ways of working. Businesses and employees have had to navigate video conferencing and running meetings remotely, with a new requirement to work anywhere. This has emphasised the need for cloud computing; COVID has accelerated the Digital Transformation for most of us in one way or another.
Here at TES, we have had a challenging year – like many – but one that has not been without its rewards either. We made the decision to invest early on during the pandemic. We invested in skills, people, our upgrade assurance service, and key product offerings (specifically CRM and functionality for our NFP customers) with the goal to remain strong for our customers and to continue to offer only the best Digital Transformation solutions – particularly at a time when our customers needed it most.
Thank you so much to all of you who completed the recent TES surveys. We really appreciate your feedback as we always strive to do the best for our customers. As we grow, our capacity to care for our customer grows too. We wanted to know whether what we were doing was right – and you are telling us that it is! As well as this, we are seeing that our biggest source of new business is referrals – which means we have you to thank for our ongoing success and growth.
We are excited to continue on this Digital Transformation journey and look forward to having you on board.
Paul Faulkner, Chief Executive Officer
Here at TES, we are extremely pleased to share our latest initiative to continue to make a strong social impact.
Going forwards, TES is allocating 5% of the year’s profit to selected NFP customers of choice. This is in addition to all the TES fundraising carried out through the year, as well as other global Microsoft philanthropies.
Caring starts at home, and on this basis we also give back 5% of profits to our staff, shared out through the yearly TES Bonus Scheme.
Microsoft regularly releases updates to software and as the SaaS 2021 Release Wave 1 is being rolled out, we wanted to highlight a couple of key features that have been included for Business Central. These will make a positive difference to your use of the system, specifically around dimensions.
Microsoft has added functionality to enable you to specify ranges of Dimension Values in your Default dimensions. This feature is ideal for scenarios when you need some flexibility, but do not want to run the risk of creating an error in the allocation of a dimension assignment.
Limitations with older versions, associated with entries posted with incorrect dimensions has now been addressed by Microsoft. The newly added functionality allows you to update dimensions associated with a posted entry, rather than having to journal the corrective entries. Don’t worry, you will still have the full audit history of every activity.
As with each release, there are numerous other enhancements. If you want to discuss these or are interested in how you could implement some of these changes, please do not hesitate to reach out to your Customer Success Manager.
It is very exciting for us when existing customers choose to progress with other Digital Transformation initiatives with TES. We pride ourselves in our service and building close relationships with our customers to ensure we give them exactly what they need.
Deaf Action approached TES about a CRM solution. After a successful implementation and being able to see the benefits of having a 360 degree view of its stakeholders, as well as all the other CRM benefits, Deaf Action has decided to further add Microsoft Dynamics Business Central to its repertoire, selecting TES as the partner to work with.
Over the past few months, we have welcomed several new members to team TES, all bringing with them a wealth of experience in Digital Transformation. These fantastic stars felt our strong Social Impact goals aligned with their own, and we are grateful for the additional skillsets they have brought to our team.
Kim Davies, our new Customer Success Manager, works alongside Sue and George, who are part of the TES team delivering the ‘success’ of the Customer Success team.
Within our Project Management Office we welcome two very experienced Project Managers, James Nair and Iram Iqbal – who in a previous life worked at Microsoft!
Within the Microsoft Dynamics 365 CRM side of our business we have welcomed Wayne Lockey. Faith Soy, a very experienced Financial Consultant, and Adam Ireland, a Dynamics BC Developer with many years of experience, join us in Business Central.
We are excited to see what the future holds for all of our new TES team members; our continued growth means our dedication to our customers grows too.
We couldn’t finish this newsletter without telling you about our latest fundraising exercise by the staff at TES. Fundraising is something most of us get involved with on a regular basis and this time round Hayley, Sarah, Beth and Beth’s daughters, Jodie and Kelly, carried out the Dementia Charity Walk, raising a huge £1,035 between them and several dogs!
Well done, team!
If you have any questions, would like more information on any of the topics in this newsletter, or if we can offer your organisation any further software or support then please do get in touch with our team of experts today.