Introducing Project Sapphire

9 Jun 2020

During the 2019 TES Annual Customer Day, we established our mission; to partner with aspirational organisations and provide them with the latest Microsoft management software, bringing their vision to life.

As Microsoft Gold Partners, our aim is to understand what your non-profit or charitable organisation want to achieve and provide you with the tools, software and support to get there. This is where Project Sapphire comes in.

Adopting the ITIL Framework

As part of Project Sapphire, and to continue providing our Microsoft accredited best-practise approach across all our services, we have established the use of the Internet Technology Infrastructure (ITIL) framework for all our customers.

Implementing this framework means we are improving business performance and outcomes through better IT delivery and support practices, creating value to our partners from strategy and design, to transition and operations.

Alongside the adoption of the ITIL framework, we are also blending Lean and DevOps methodology. Which, once embedded, will further our agility when approaching projects and changes, ensuring a streamlined delivery from start to finish.

Better Security for All

Alongside our best-practise approach, Total Enterprise Solutions is proud to announce that we’re now ISO/IEC 27001 certified, marking our excellence in information security. 

ISO/IEC 27001, part of the ISO/IEC 27000 family of standards, is a specification for information security, setting the standard on how information should be handled and managed, addressing people, processes and technology.

Personalised for our People

Our customers and partners are our biggest inspiration to grow and develop, and that’s why we proactively listen to your feedback to make your experience with TES as smooth as possible.

Using your feedback, we’ve developed a new and improved customer portal. Complete with a personalised welcome screen, live chat function and customisable access options.

The Total Enterprise Solutions customer portal will also enable you to:

  • Review open and previously logged calls
  • Request information and changes
  • View key documents such as important articles and useful guides
  • Request additional services for your software

All this and more will be available to you from any device, including mobile, giving you great functionality wherever you work.

Your Upgrades, Your Schedule

Keeping up with the latest updates is crucial for software and security. Since Microsoft introduced two major annual updates to their Software-as-a-Service solutions, we’ve established our upgrade assurance service.

Updating your software is needed to ensure you’re getting the most from your products and to manage compliance, however, we understand the need to control your update schedule.

With the upgrade assurance service, we’ll manage your bi-annual updates, making sure your updates only occur at the time you’re ready for them. Your advisor will check and test your custom features before roll-out, ensuring an efficient transition when your Microsoft business solution is due an update.

Get More with TES

With so much to look forward to in the future of Project Sapphire, we need your invaluable input to help us improve, so you can feel the benefits.

Sign up to our newsletter to keep up to date with the latest news, or contact us for further information on how Total Enterprise Solutions can help.

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