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TES Staff - Chris Wilson

TES prides itself on maintaining quality assurance across the entire business.

When we talk about quality, we mean quality. Everyone at TES has a strong belief in the company’s systems, accreditations and customer service, ensuring it will shine a light on the very culture of the business.

Our focus on quality encompasses many facets of the business, from providing a high level service to charities and not-for-profits, through to maintaining heavy layers of protection to special category data, and enforcing our commitment to our key strategic partner, Microsoft.

To see a list of our accreditations that we proudly hold, please see below.


Cyber Essentials Plus


TES understands the importance of protecting customer data and ensuring the lowest possible risk of a data breach for our clients, many of whom in the charity/not-for-profit sector include special category data.

The delivery of project and managed services to clients requires a partner’s team members to have access to client data.

TES made the strategic decision that in addition to maintaining the ISO 27001 accreditation, we would further strengthen our approach to the handling of information and data with the Cyber Essentials Plus certification.

The Cyber Essentials scheme is a UK government-backed framework supported by the NCSC (National Cyber Security Centre). It sets out five basic security controls that can protect organisations against 80% of common cyber-attacks.


The Cyber Essentials Plus scheme is designed to help organisations of any size demonstrate their commitment to cyber security, while keeping the approach simple. The certification process is managed by the IASME Consortium (IASME), which licenses certification bodies to carry out Cyber Essentials and Cyber Essentials Plus certifications.

Cyber Essentials Plus helps prevent around 80% of cyber-attacks.

By correctly implementing the five basic security controls, the Cyber Essentials scheme helps TES reduce the impact of such threats as:

  • Phishing attacks
  • Malware
  • Ransomware
  • Password-guessing attacks
  • Network attacks

ISO 27001 Accredited


TES understands the importance of protecting customer data and ensuring the lowest possible risk of a data breach for our clients, many of whom in the charity/not-for-profit sector include special category data.

The delivery of project and managed services to clients requires a partner’s team members to have access to client data.

In addition to our Cyber Essentials Plus certification, TES made the strategic decision to ensure we adopted the Gold Standard for Information Security Management Systems ISO 27001.

When compared to Cyber Essentials Plus, ISO/IEC 27001 is more comprehensive, covering more areas of a business which may leave companies vulnerable. It covers all information security and accessibility, instead of specifically having an IT focus. This means it takes significantly more time to build towards ISO/IEC 27001 than Cyber Essentials Plus.


TES is required to be externally audited every year to maintain our ISO/IEC 27001 accreditation.

Organisations that implement ISO/IEC 27001 must demonstrate their compliance by completing appropriate documents.

ISO 27001’s mandatory documents include:

  • The scope of the ISMS
  • Information security policy
  • Information security risk assessment process
  • Information security risk treatment plan
  • The Statement of Applicability
  • Information security objectives
  • Evidence of competence
  • Documented information determined by the organisation as being necessary for the effectiveness of the ISMS
  • Operational planning and control
  • Results of the information security risk assessment
  • Results of the information security risk treatment
  • Evidence of the monitoring and measurement of results
  • A documented internal audit process
  • Evidence of the audit programmes and the audit results
  • Evidence of the results of management reviews
  • Evidence of the nature of the non-conformities and any subsequent actions taken
  • Evidence of the results of any corrective actions

In addition to the mandatory documents, TES has also considered and manage the following additional controls:

  • Definition of security roles and responsibilities
  • An inventory of assets
  • Rules for the acceptable use of assetsInformation classification scheme
  • Access control policy
  • Operating procedures for IT management
  • Logs of user activities, exceptions, and security events
  • Secure system engineering principles
  • Supplier security policy
  • Incident management procedure
  • Business continuity procedures
  • Statutory, regulatory, and contractual requirements


TES has successfully adopted and maintained ISO/IEC 27001, which requires regular external audits to ensure we are continuing to adopt best practices in our handling of Information and Data.


ISO 9001 Accredited


One of the four TES strategic board objectives is to deliver a world class service which aligns with the TES shareholders’ common values, including always delivering on our customer commitments.

In many areas of the IT sector, providers adopt custom/individual approaches to service delivery and quality, which don’t always represent best practice.

At TES, we wanted to ensure that we were adopting best practices that were externally audited for quality management. We made the strategic decision to adopt the Gold Standard for Quality Management Systems ISO 9001.


ISO 9001 is the internationally recognised Quality Management System (QMS) standard that can benefit any size of organization. Designed to be a powerful business improvement tool, ISO 9001 Quality Management certification helps TES to continually improve, streamline operations, and reduce costs.

The ISO 9001 standard is structured as follows:

Clauses 0 to 3:

Introduction, Scope, References, Terms and Definitions

Clause 0 mentions the benefits of implementing a QMS and the quality management principles, and presents the process approach, the Plan-Do-Check-Act cycle, and risk-based thinking. People often overlook this clause, but they shouldn’t, as it frames much of the information that comes next, especially about how the various clauses relate to each other.

Clauses 1 through 3 include no requirements, but instead deal with the scope of the standard, references to better understand the standard, and terms and definitions.

Clause 4: 

Context of the organisation

An organisation is not a closed system, isolated from the outside; it is inserted in a particular context and cannot be independent of what customers are looking for, or what regulators define.

So, this section deals with the internal and external issues that can influence an organisation in setting and meeting its objectives, as well as the interested parties that interact with the QMS. It also includes the requirements about the scope of the QMS and the process mapping and characterisation.

Clause 5:

Leadership and commitment

The section on leadership outlines the requirements concerning top management, which are: promoting a customer focus all over the organisation, developing and standing by a Quality Policy that sets direction and alignment, and determining responsibilities and authorities all over the QMS, to make clear who has the power to make decisions, and what is expected from every function working in the system.

Clause 6:

Planning for the QMS

This section presents the requirements for determining and working with risks and opportunities, as well as those for setting quality objectives, aligned with the Quality Policy, and plans to meet them.

Clause 7:

Support & resource management

Clause 7 is a very diverse section that includes requirements for management to provide resources, i.e., human resources, infrastructure (including equipment, hardware and software, and building facilities), work environment (including temperature control, humidity control, dust control, and sterilisation control), the control of any equipment used to monitor or measure the product or service, and the organisational knowledge required to operate the QMS. The importance of competence, awareness, and communication for human resources is emphasised.

Clause 8:

Operational planning and control

This section is the only part of the standard where a company can choose to exclude sections of the requirements (such as excluding the design requirements if your company does not do design work).

The requirements deal with planning for product (or service) and include determining and reviewing the product requirements, design and development, and purchasing, followed by manufacturing of a product or provision of a service and its supply. The final requirements deal with quality control and product or service non-conformities.

Clause 9:

Performance evaluation

The performance evaluation section outlines requirements for assessing customer satisfaction, internal audit, monitoring, analysis, and evaluation of process performance. Also included are the requirements of the management review, including the mandatory inputs and outputs for the review.

Clause 10:

Improvement actions

The last section deals with improving your QMS through corrective actions and continual improvement.


TES has successfully adopted and maintained ISO 9001, which requires regular external audits to ensure we are continuing to adopt best practices in our approach to quality management across the organisation.


Living Wage Employer


As part of our corporate social responsibility and values, TES wants to ensure every employee receives fair pay.

As part of this goal, TES has adopted The Living Wage as the only UK rate based on living costs. Based on the cost of living, the real Living Wage is voluntarily paid by over 11,000 UK employers who believe their workers should be paid a wage that meets our everyday needs.


TES must demonstrate that the company pays at least the living wage to all of its employees, including contractors. TES has successfully met the requirements to be a Living Wage Employer.


Microsoft Solutions Partner for Business Applications


TES wants to demonstrate its broad technical capabilities, while having the level of skills, capabilities, and experience to deliver for its customers. As a Business Applications Solutions Partner, Microsoft recognises that we can help you get the most out of your Dynamics solution, as we have the know-how and the experience.


Our staff has achieved goals spanning across intermediate and advanced certifications, including consultancy, development, and solution architecture certifications.

These will be renewed on a regular basis to ensure that we are consistently meeting the high levels of service expected of our team.


The first choice for the UK’s leading charities

TES is proud of the fantastic feedback that we get on a day-to-day basis from our charity and not-for-profit partners.

TES are a trusted partner – I’ve worked with our CSM for about 23 years now! TES do as they say, and they deliver.

Ian Knight


PP Control & Automation

Thank you for the interesting permissions and security webinar. It was good to have all the information in one place and has given me a few things to think about.

Ali Stellings

Financial Controller

Barts Charity

TES delivers best-in-class processes for your healthcare organisation
We recently have had a change of staff in our finance team and TES’ Managed Services and consultancy teams have made a real difference. They were very responsive and ensured that new staff were very quickly brought up to speed with the knowledge they needed to use our system. We can breathe again!

Atsushi Tanaka

Amano Enzyme Europe Ltd

Really informative and great to be in the room with other users.


Seeing how all the systems interconnect sparked ideas for transforming our system.


Lots of high value content efficiently condensed. Good options for breakouts. Well run.


For someone starting or thinking of working with TES, it gives a good overview of what will come, for those already with TES, it inspires ideas.


The event was very helpful and informative. The TES staff were knowledgeable and friendly.


Overall, it was a great event with relevant and interesting material. Also a fantastic networking space.


I found the afternoon workshops really helpful. My understanding of the one platform has increased. From listening to others I was also made more aware of how much we are trying to do in one go.


Let’s work together.

With TES at your side, we can deliver a digital transformation that works for your charity or not-for-profit. No one knows the third sector like TES!

TES will get you there.

TES Staff - Paul Faulkner

Start your digital transformation process with TES today.

Whether you’d like to arrange an informal chat, a free demo or discuss a potential project, our team of charity and not-for-profit digital transformation experts are always on hand.

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