Microsoft Certified Dynamics Partner

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As a Microsoft certified Dynamics partner, TES ensures we maintain high quality across every department.

TES lives by its core values of quality, integrity and passion; these values underpin the culture in place across all teams within the business. As a Microsoft certified Dynamics partner, we have invested significantly in quality assurance (QA) over several years, including gaining accreditations such as ISO 27001 and 9001, Microsoft certifications, Cyber Essentials Plus, ITIL and Dev Ops.

See the accreditations we have achieved

Quality assurance is at the heart of TES, and we strive for the highest standards in every interaction that is made with our customers, whether they are a charity, a not-for-profit, or a commercial customer. This includes all aspects of the operation ranging from our Customer Success Managers and back-office teams, through to the teams who are meeting with customers and delivering our market-leading services.

This is all covered in the TES Quality Assurance Framework, which provides a detailed breakdown of how TES manages and maintains quality assurance.

TES Quality Assurance Framework

As a Microsoft certified Dynamics partner, the TES Quality Assurance Framework consists of the following key components:

Role

TES’ commitment to quality is demonstrated by employing a dedicated Development and Quality Manager. This role provides responsibility and leadership for all aspects of the software development lifecycle, ensuring that the services delivered adhere to the standards and guidelines that enable TES to be a Microsoft certified Dynamics partner and form part of the TES Quality Assurance framework.

Auditing and Compliance

Monthly audits of compliance to TES’ development and coding standards are conducted across all customer and TES in-house product portfolio development activity. Compliance registers document non-conformities, manages actions and mitigates risks.

In-Project Quality Assurance Checks/Peer Reviews

All development projects include scheduled quality assurance/peer review sessions between the original Solutions Architect and the Developer who is creating the solution. This ensures that the solution delivered to the customer meets the specification agreed between the customer and TES’ Solutions Architect.

The quality assurance session also ensures that the Developer is following the latest published TES coding standards and guidelines. Issues identified during a quality assurance session are added as actions to the quality assurance log, where they are then managed through to completion.

Reporting

Statistics that result from the monthly compliance audits are presented to TES’ senior management team. From there, actions are discussed and risks are mitigated.

Development Meeting

All technical resources employed by TES must attend regular development meetings. This ensures that all technical resources are appraised of the latest published coding standards and development processes.

Continual Improvement

As a Microsoft certified Dynamics partner, TES strives to continually improve the quality of the development operation and thus increase the quality of software solutions delivered to our customers. Auditing is central to this and provides a continual feedback loop of improvement. TES also maintains a CSI (Continual Service Improvement) log which drives improvements in service quality across all areas of the business.

Staff Engagement

Compliance to TES development processes, policies and standards is maintained through objectives, compliance training and regular 1-1 performance reviews.

ISO 27001 and ISO 9001

As a Microsoft certified Dynamics partner, meeting the requirements governed by both ISO 27001 and ISO 9001 is a core part of the TES Quality Assurance Framework. All activities that form part of the TES Software Development lifecycle are externally audited for compliance to both ISO 27001 and ISO 9001 accreditations.

Let’s get you started with your solution

How do you want to make an impact?

TES is 100% focused on the charity and not-for-profit sector, and we understand your day-to-day struggles like no one else. Our strategy is to help you make an impact through our delivery, support and service offer as a Microsoft certified Dynamics partner.

One mission. One platform. One partner.

I need a consistent service from a trusted provider

All customers can expect to receive the same level of quality, regardless of who at TES is working on the project.

I want to make sure that all data is kept in a secure location

As a Microsoft certified Dynamics partner, customers can be assured that TES are securely storing source code and documentation to facilitate future support.

I want a partner that adheres to strict standards

Via adherence to ISO 27001 and ISO 9001, customers can be confident that TES will fully meet responsibilities within these areas including topics such as information security.

I want my solution tested prior to launch

The TES software development lifecycle ensures that all bespoke is tested internally at TES and by the customer before any deployment to production takes place.

I want to mitigate any and all risks prior to go-live

Strict deployment procedures are in place for all deployments that take place for production environments. Customers can be assured that risk assessments are conducted for each deployment.

It’s the people that make the difference

We are proud to be a Microsoft certified Dynamics partner. This means you can trust TES to get your organisation where it needs to be. Imagine how good you’d be at something if you’d done it every day for 20 years.

TES: A Microsoft certified Dynamics partner

TES Quality Assurance - Microsoft Certified Dynamics Partner

The first choice for the UK’s leading charities

TES is proud of the fantastic feedback that we get on a day-to-day basis from our charity and not-for-profit partners.

Read our Case Studies

TES are a trusted partner – I’ve worked with our CSM for about 23 years now! TES do as they say, and they deliver.

Ian Knight

CIO

PP Control & Automation

Thank you for the interesting permissions and security webinar. It was good to have all the information in one place and has given me a few things to think about.

Ali Stellings

Financial Controller

Barts Charity

TES delivers best-in-class processes for your healthcare organisation

We recently have had a change of staff in our finance team and TES’ Managed Services and consultancy teams have made a real difference. They were very responsive and ensured that new staff were very quickly brought up to speed with the knowledge they needed to use our system. We can breathe again!

Atsushi Tanaka

Amano Enzyme Europe Ltd

Really informative and great to be in the room with other users.

TES4Charities

Seeing how all the systems interconnect sparked ideas for transforming our system.

TES4Charities

Lots of high value content efficiently condensed. Good options for breakouts. Well run.

TES4Charities

For someone starting or thinking of working with TES, it gives a good overview of what will come, for those already with TES, it inspires ideas.

TES4Charities

The event was very helpful and informative. The TES staff were knowledgeable and friendly.

TES4Charities

Overall, it was a great event with relevant and interesting material. Also a fantastic networking space.

TES4Charities

I found the afternoon workshops really helpful. My understanding of the one platform has increased. From listening to others I was also made more aware of how much we are trying to do in one go.

TES4Charities

Don’t go in alone.

With TES at your side, we can deliver a digital transformation that works for your charity or not-for-profit. No one knows the third sector like TES!

TES will get you there.

We’re only a click away – chat with us now

Start your digital transformation process with TES today.

Whether you’d like to arrange an informal chat, a free demo or discuss a potential project, our team of charity and not-for-profit digital transformation experts are always on hand.

Microsoft Certified Dynamics Partner

Level-up your operations

As a Microsoft certified Dynamics partner, TES ensures we maintain high quality across every department.

TES Quality Assurance Framework