TES are a trusted partner – I’ve worked with our CSM for about 23 years now! TES do as they say, and they deliver.
Ian Knight
CIO
PP Control & Automation
Once you have implemented your system with TES, it is important to ensure that your solution grows with your charity or not-for-profit – TES will not fall behind while your organisation develops. Travelling on a digital transformation roadmap with TES will take the weight off your charity or not-for-profit organisation, so you can let us carry on refining and tweaking your system while you simply reap the rewards.
TES understands that organisations and their department teams will need differing levels of support with their Dynamics Business Central and CRM solutions. Helping to fix incidents, manage different types of accessibility, or make changes – whether big or small – to your digital solutions can be eased through TES’ break-fix support, also known as TES Managed Services.
This mature service delivery model is offered to all customers and is optimised to ITIL standard, a set of detailed practices for IT activities, and the international gold standard in IT service management. TES uses ServiceNow to deliver this standard of support, change and managed services.
As part of our break-fix support package, we offer three services, which are listed below with a brief description on what they cover.
Live chat and the support desk will give you access to the managed service team whenever you require guidance on your system, troubleshooting issues and finding solutions quickly. TES will also give you access to a resourceful and user-friendly portal to pick up training and support documentation anytime.
Our service bundles are designed to provide extra services for your organisation, and should you require TES’ assistance, the team will be ready to optimise your solution as we see fit. As an extension of your team, TES will make sure that your Microsoft Dynamics solution evolves with your organisation, meaning you can continue focusing on delivering for your charity or not-for-profit.
The TES Customer Success team is committed to developing long-term strategic partnerships with customers, supporting them every step of the way on their journey of digital transformation.
The team ensures that its knowledge around the customer and their needs is detailed and captured, ensuring a friendlier, tailored service for every individual. By communicating regularly, the team will continue to build on this pool of knowledge.
The team will manage the escalation process which clarifies the channels of decision making to solve problems with speed and clarity. These processes or escalation workflows adjust to the priority of issues to minimise delays, ensure accountability, and aid continuous improvement protocols by educating the team on how to make decisions on similar issues in the future.
The Customer Success team is also responsible for setting a review and reporting procedure for every customer to ensure the support received is as promised, regular, and working effectively.
Whether you’d like to arrange an informal chat, a free demo or discuss a potential project, our team of charity and not-for-profit digital transformation experts are always on hand. Call us on 0345 257 1173, email enquiries@totalenterprisesolutions.co.uk, or fill in our form to get in touch.
Download the Managed Service Bundles factsheet to learn more about how TES’ full support package keeps your Dynamics solution in shape as your organisation grows.
We’ve been working with charities and not-for-profits for 20 years. See below for a selection of our third sector partners.
You can trust TES to get your organisation where it needs to be. Imagine how good you’d be at something if you’d done it every day for 20 years.
TES is proud of the fantastic feedback that we get on a day-to-day basis from our charity and not-for-profit partners.
Whether you’d like to arrange an informal chat, a free demo or discuss a potential project, our team of charity and not-for-profit digital transformation experts are always on hand.