Get stuff done
The relationship between Reall and TES is characterised by an easy-going and friendly relationship, while “getting stuff done”. This is not only true for the conversations with the Customer Success Manager, but also the Managed Services team are very quick to respond and solve any issues Reall might have. The team are happy to help, even if it’s a ‘how do I do [x] again, I forgot?’. For any issue, big or small, you send the support team an email, they will set up a call, and they will sort it out. Reall feels that they are always treated with respect and that no question is ‘daft’.
The key differentiating factor in Reall’s BC implementation, compared to the previous set-up, was the introduction of TES’s NFP (Not-For-Profit) pack. This pack, designed by TES specifically for the charity sector, shows TES’ commitment to enhance the usability of Business Central even further, specifically for the charity sector in the UK.
With charities often having limited resources in-house, it is great to have a solution that makes lives of charity finance people easier because it was designed with charities in mind.
In addition to the NFP pack, certain configuration differences had a significant impact on Reall’s operations. One notable improvement was the newfound ability for budget holders to access and view their budgets. Previously, this visibility was limited and processes were disjointed and interrupted. With the configuration expertise from TES’ consultants, budget holders gained transparency and control over their budgets, leading to better financial management and decision-making because processes “just slotted together”.
These improvements have equipped Reall with the necessary knowledge, confidence, and control over their BC system, enabling them to manage their operations effectively and independently, while TES remains a trusted partner for ongoing support and assistance.