Creating impact

Trusted by hundreds of organisations, we provide the most solutions for UK charities and not-for-profits through Microsoft Dynamics.

TES Staff - Michelle Smith

TES has been working with UK charities and not-for-profits for 20 years.

As a company that has 20 years of experience working with charities and not-for-profits, TES has the knowledge and experience to guide your organisation through its digital transformation journey – our roadmap is designed to suit the needs of your charity/not-for-profit.

There are many reasons that make TES the perfect Microsoft Dynamics partner to get your organisation to where it wants to be. For more information, please read through the sections below.

Whether you’d like to arrange an informal chat, a free demo or discuss a potential project, our team of charity and not-for-profit digital transformation experts are always on hand. Call us on 0345 257 1173, email enquiries@totalenterprisesolutions.co.uk, or fill in our form to get in touch.

At TES, we understand the unique challenges that charities face when it comes to digital transformation. That’s why we’re proud to have worked with hundreds of charities and not-for-profits over the past 20 years, helping them to achieve their goals through our expertise in Microsoft Dynamics and related solutions. Our commitment to the sector is reflected in our TES Charity Community and TES4Charities initiatives, which bring together charity leaders and experts to share insights, best practices, knowledge, and experiences that help inform the digital transformation roadmap. We also host regular round tables for charities and not-for-profits, providing a platform to discuss challenges and learn from each other. Through these efforts, we aim to support the sector in leveraging technology to improve their impact and make a positive difference in the world.

In the videos below, you’ll hear from some of the charity leaders who have partnered with us, and learn how important initiatives such as TES4Charities are and how TES has helped them to streamline their operations, improve their financial management, and increase their impact. Whether you’re looking to enhance your fundraising efforts, improve your grant management, or better engage with your supporters, TES has the expertise and experience to help you achieve your goals.



Dynamics Partners Customer Services are dependent on the quality of the people they attract and retain. In order to deliver the highest quality services to our charity customers, TES needs high levels of staff engagement and low staff attrition.

In addition, one of the four TES strategic board objectives is to be the Employer of Choice, which aligns with the TES shareholders’ position on values, which relate to the caring and nurturing of Team TES members.


A key metric TES captures every six months is our staff engagement. This is based on a survey covering multiple aspects of each team members’ experience at TES. In our latest surveys, the TES staff engagement ranked ahead of the market average.

In addition, TES is proud that we continue to maintain a low regretted staff attrition rate that is well below the industry averages.


There are many aspects to the TES commitments and benefits for each team member. We have listed a selection of these below:

Competitive benefits package that is industry checked every 12 months

Working within the market leading Dynamics Partner for UK charities and not-for-profits

Flexible working locations and conditions

Transparent role tiering, salary bandings to enable employee career planning

TES custom learning management system “TES Certified” to enable tailored learning plans

An unrivalled culture where every team member is carefully selected to ensure they share our care and values for our customers and fellow Team TES members

An open culture focused on continual improvement of our team, systems, processes and products

Annual Company Kick Off event with clear updates on results, company direction and strategy

Quarterly roundtables with the CEO providing updates, and a forum for questions and answers

TES is a Living Wage Employer

5% profit share

5% profit give back to our charity/not-for-profit customers voted by Team TES



ITIL/Managed Service Delivery


One of TES’ four strategic pillars is to deliver a world class service.

In many areas of the IT sector, providers adopt custom/individual approaches to service delivery which don’t always represent best practice. TES has recognised the Gold Standard approach to service delivery was to adopt ITIL.

ITIL was developed by the UK government’s Central Computer and Telecommunications Agency during the 1980s. It was created in response to government agencies and private sector organisations creating their own IT management practices.

These weren’t necessarily unfit for purpose, but the government recognised that there were benefits of devising a standardised set of best practices that everyone could follow.

The name was originally an acronym for Information Technology Infrastructure Library, but it has been referred to as ITIL since 2013.


TES has implemented selected processes/roles and tools which support the TES delivery teams following ITIL.

In addition, TES has implemented ServiceNow IT Service Management Platform, which is one of the market leading platforms for IT service delivery. This is also built to drive and support the adoption of ITIL.

TES has also created a mature set of contract schedules that provide complete transparency to our clients on what each service will deliver to the customer. These targets are then reported monthly to the customer on actual performance to targets.


ITIL, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers.

ServiceNow is a cloud-based workflow automation platform that enables enterprise organisations to improve operational efficiencies by streamlining and automating routine work tasks. With roots in IT Service Management, ServiceNow has evolved to become the enterprise service management platform for organisations.

In addition, ServiceNow provides a customer portal so that all TES customers can access a self-service portal with knowledge base, support calls, change requests and other key services. Customers can also log calls via telephone or live chat.



At TES, we believe in the quality of our processes, and we particularly understand the importance of protecting customer data. Our accreditations back up our beliefs, and we ensure the lowest possible risk of a data breach for our clients, many of whom in the charity/not-for-profit sector include special category data.

We are proud to be a Microsoft Gold Partner, and we also hold accreditations for Cyber Essentials Plus, ISO 27001, ISO 9001 and Living Wage.

The complete charity & not-for-profit digital solution

The only UK Microsoft Dynamics partner dedicated solely to the charity and not-for-profit sector.

Click on the wheel to discover how our services can help your charity and not-for-profit succeed.

Industry leading charity and not-for-profit finance solution

Standard Microsoft Business Central functionality plus the TES NFP focused apps provides, by far, the most comprehensive finance platform to UK charities and not-for-profit organisations.

Step 1: NFP finance solution
Step 1: NFP finance solution

Industry leading charity and not-for-profit CRM solution

Microsoft Dynamics 365 Cloud for Nonprofit solutions with TES’ charity and not-for-profit focused apps provides a complete set of tools to streamline and unify your organisations’ teams onto a single platform supporting fundraising, member engagement, volunteer management, and grant management.

Step 2: NFP CRM & Engagement solution

The most powerful 360 reporting tools in the not-for-profit industry

Microsoft Power BI provides powerful visualisation and analytics to help charity and not-for-profit organisations gain insights and make real time data-driven decisions across all organisational areas.

Step 3: Powerful 360 BI reporting tools

One of the most secure platforms in the world

The Microsoft and TES partnership has one of the most secure platforms due to their industry-leading security features, extensive compliance certifications, and continuous investments in security research and development.

Step 4: Highly secure data protection

100% focused on the charity and not-for-profit sector

TES’ experience in providing tailored solutions to charities and not-for-profits is industry leading due to our longstanding commitment to social impact, extensive partnerships with not-for-profits, and deep understanding of the unique needs and challenges of the sector. TES supports more charity organisations than any other UK Dynamics partner.

Step 5: 100% NFP sector focus

Our unique and proven methodology delivers success

TES ensures successful project delivery by leveraging our market leading tools and processes. Our TES delivery team are 100% focused on delivering to charities every working day, which is one of the reasons why our customers recommend us time and time again.

Step 6: Assured project delivery

Service is the key to success

TES takes a fresh approach to managed services, offering both traditional break fix support combined with a range of proactive support options. This enables our customers to let us take the strain and become an extension to their organisations’ team, allowing them to focus on mission critical tasks. All of this is delivered with market leading tools and processes.

Step 7: Unrivalled managed services

Microsoft is your past, your present and your future

Microsoft Tech for Social Impact supports over 268,000 charities and not-for-profits worldwide and are looking to double that number in three years. Coupled with TES’ 100% focus on the third sector, we can give a charity or not-for-profit the complete peace of mind for long-term support and commitment.

Step 8: Trusted and futureproof platform

Start your digital transformation process with TES today.

Whether you’d like to arrange an informal chat, a free demo or discuss a potential project, our team of charity and not-for-profit digital transformation experts are always on hand.

One mission
One platform
One partner