Our largest source of new business comes from referrals; this funnnels the mind to provide excellent products and services every time. We aim to get customers to recommend us for the great work we have done.
Our sector expertise and wide Dynamics stack with sector experience provide confidence and assurances that we understand the challenges and issues our customers experience.
We continually improve our problem solving processes, taking learnings form customers' experiences.There are effective escalation routes within the business to avoid pitfalls and deliver speedy solutions.
External qualifications give us independent validation. We align with businesses in the charity and accountancy industry that share the same experiences, language and goals as TES.
This provides the reassurance that the right size, scale and customer service levels are in place. Externally audited, we have many case studies to support our great work.
Cloud-based software ensures our customers continually receive the highest level of service and support irrespective of where we are. There are business-continuity plans in place for all eventualities, eg: COVID.
This is a scalable, industry-leading Service Management platform, that improves the quality and consistency of service to customers, by automating selected tasks and giving better visibility of IT service issues.
Our Service NOW Customer Portal provides the business a knowledge base for communication with customers. We have online chat and access to all their calls allowing us to be up-to-date with information within seconds.