Business
What makes us
TES DNA
Business
Privately Owned
Privately Owned
Privately Owned
Stability of ownership allows for confidence in the strategy and the mission of the business. We have the ability and aim to do the right thing by the customer even if that costs TES money.
We value the businesses and people we work with. At TES we have a proven track record and long-standing relationships with our customers; some we have had for the whole 15 years.
Long Term Strategy
Long Term Strategy
Long Term Strategy
TES and Microsoft work together in partnership as part of a longterm strategy. This commitment from Microsoft gives reassurance that we will benefit from their investment for years to come.
As an organisation we are aligned and in tune with our customers. We are conscientious about how we run the business. We are always concerned about the health and welfare of our staff.
Leading Provider
Leading Provider
Leading Provider
We provide the latest products and services to our customers, ensuring they remain up-to-date and with the best the market can offer. We will not hold the customer back.
Customers
Customers
We have the ability to actively articulate the development process of TES IP to our customers. We listen and continually improve our IP to keep it marketing leading.
Relationship-focussed
Relationship-focussed
Relationship-focussed
We always have the customer's end goal in mind and aim to work to get there together.We, therefore, we invest accordingly, offering more value to the customer.
Regular contact Is vital to keep communication lines with our customers open, allowing us to update them on upgrades, the TES investment programme, changes in point of contact or service reviews.
Reference Ability
Reference Ability
Reference Ability
Our largest source of new business comes from referrals; this funnnels the mind to provide excellent products and services every time. We aim to get customers to recommend us for the great work we have done.
Our sector expertise and wide Dynamics stack with sector experience provide confidence and assurances that we understand the challenges and issues our customers experience.
People
People
Extensive Experience
Extensive Experience
Extensive Experience
We continually improve our problem solving processes, taking learnings form customers' experiences.There are effective escalation routes within the business to avoid pitfalls and deliver speedy solutions.
External qualifications give us independent validation. We align with businesses in the charity and accountancy industry that share the same experiences, language and goals as TES.
Technical Expertise
Technical Expertise
Technical Expertise
We are experts in our field, particularly for quality of development, change requests, patching service and NFP solutions. We have hundreds of years worth of knowledge within the team.
Process
Process
We have robust systems in place to ensure data security and protection; audited on a regular basis by external providers for full transparency.
Microsoft Gold Partner
Microsoft Gold Partner
Microsoft Gold Partner
This provides the reassurance that the right size, scale and customer service levels are in place. Externally audited, we have many case studies to support our great work.
Cloud-based software ensures our customers continually receive the highest level of service and support irrespective of where we are. There are business-continuity plans in place for all eventualities, eg: COVID.
Proven Methodology
Proven Methodology
Proven Methodology
We have a proven methodology to implementing our solutions, that is continually improved. Training up front leads to massively reduced amounts of bespoke requests.
We offer a wide range of consistent services, including defined service expetations, agreed SLAs, improved reporting, patch, change, event and monitoring, transition and continuous improvement.
Tailored to the Customer
Tailored to the Customer
Tailored to the Customer
We have a selection of methodologies to suit any need and from that we choose the best to tailor to our customers- guided or provided.
Systems
Systems
Service NOW
Service NOW
Service NOW
This is a scalable, industry-leading Service Management platform, that improves the quality and consistency of service to customers, by automating selected tasks and giving better visibility of IT service issues.
Our Service NOW Customer Portal provides the business a knowledge base for communication with customers. We have online chat and access to all their calls allowing us to be up-to-date with information within seconds.
Products/Services
Products/Services
Focus and experience within our market sector enables us to understand our customers' key challenges, building trust to provide the right solutions and suggestions.
Interconnected Vendor Solution
Interconnected Vendor Solution
Interconnected Vendor Solution
Microsoft R&D and integration to other Microsoft products expand your interoperability, connecting all areas of the business with more insight, including D365 and 0365.
We are there for our customers when they need us: UK working hours and always ready to improv ethe quality of our Service offerings and communication.
Dedicated Product Development
Dedicated Product Development
Dedicated Product Development
We aim to work with our customers and so they can influence the development road map to success.
